Thumbnail of user philenn

Philen N.

South Africa

Contributor Level

Total Points
80

1 Review by Philen

  • GoDaddy

1/18/21

The Economy Hosting Package is an UNsecured site. If you wish to install an SSL certificate, Go Daddy will ask you to pay more. And it's not cheap. If you choose to use Cloudflare, they will point to this as being the cause for the issues you face. Even though its not.
I have had Error524 on my site, making it regularly inaccessible for over six months. The Error clarly states that the issue is with the HOST, but they send you from to pillar to post with 'solutions', to tire you out, and dodge the bullet. The diagnoses from Support are not consistent.
They "guarantee 99.9%" uptime, but this is a lie. The uptime is terrible, and after over six months and countless hours online with their support team, I still have no resolution.

Don't expect a refund, because they won't give you a refund after 30 days.

My site has never even gone live, and it is the most basic of sites, with the most basic of content... which is regularly inaccessible.

I am certain their product could be better, but it would cost significantly more after buying all the add-ons and upgrades that their support team recommend though. So it is definitely NOT 'Economy".

My site is https://philennaidu.com
I am an author, musician, community developer, food guru, nutritionist, and healer.

Tip for consumers:
The site has no SSL certificate installed. It is UNsecured.
To add an SSL certificate costs more than the hosting package itself (this was at the time of one of my complaints when I was advised to buy, and then checked the price and refused. It might have changed now.)
If you use Cloudflare to install your SSL certificate, Go Daddy will use this as an excuse to justify why your site is slow ... even if the Error524 message you receive has a big green tick next to Cloudflare

Products used:
Economy Hosting

Service
Value
Returns
Quality

Philen hasn’t received any votes.

Philen hasn’t received any thanks yous.

Philen doesn’t have any fans yet.

Philen isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user annb1290
ann b. reviewed GoDaddy
4/12/24

2 hours on the phone with them, the calls ended suddenly before I could talk to the right person...

Thumbnail of user marcusbrazilian
3/29/24

The customer service experience was terrible. I have 7 email accounts and 5 domains with them,...