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1 Review by Phil




This place is full of incompetent, rude, disrespectful "worker" if that's what you want to call them. They have this ridiculous policy that states after the 19th of Oct they don't do refunds for ANY reason...even if the reason is their fault. We bought a costume for my toddler who wears a 2T on Oct 25th (go figure), we grabbed a costume with 2T-3T on the bag, The lady who checked me took the costume out the bag and "checked" it , she didn't notice or say the costume was 4T-5T she also didn't mention all sales were final NO MATTER WHAT. Long story short we had event to be at the next day so my son couldn't wear the costume because it was way too big so I had to run to wal-mart and get another costume because 1 it was too early and far to exchange or return it. I bring the costume back and explain to them what happened and they all giving me blank look like oh well because of their stupid return policy , customer service sucks there should be exceptions esp when it's your employee fault too. They just was trying to force me to exchange it for another POS costume they had in there. The "manager" some black girl just walked off from me with a bad attitude and then some black dude tried to play good cop be end up damn near crying trying to explain to me why he couldn't do the return because he would get "fired" i'm thinking to myself this a temp job bro... you will be jobless in few weeks anyway lol..I guess that explains the terrible customer service and scamming people. you have to get ignorant , rude and low educated people to work in places like that because once Oct 19th hits you need people like them to be slim balls. Don't buy costumes here...Just go to Party City , Walmart or something where people actually care about their jobs and have some intelligence. Spirit won't see my money or anybody I know money (im telling everybody I know how terrible this company is) ...oh yea the teary eyed cry baby dude suggested I "donate" the costume they scammed out of..I guessed that's a good idea since they stole my money.

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