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Paypal used to be exactly like this. No direct contact number. Never resolved anything. And now MYUS.com is exactly the same! Site lists phone number, but it only goes to recording, no one will ever pick up the phone to talk to you. Email gets returned on their schedule. 1-2 days! What? You can't respond the same day to an email... maybe you have far to many complaints then! Only "chat" is ridiculous... took me hours to connect. Stay away! Although combined shipping is good, other companies do MUCH better job, and they'll actually pick up the phone.
Tip for consumers:
Tip? Yes. Don't use this company. Run away.
Phan T.'s review of MyUS earned 2 Very Helpful votes
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Hello Phan. We are very sorry to hear you had trouble reaching us. You are welcome to leave a message on our voicemail system and someone will contact you to help within a business day. You are also welcome to send us a message via the contact us page. We make every effort to reply to messages within a business day but occasionally that can be up to 2 business days when incoming volume is high. Usually you can reach someone in Live Chat right away but you may need to try back in a moment or two if the queue is full. It does appear that we have since resolved all issues in response to your messages. Please contact us again if there is anything further we can assist you with! https://www.myus.com/about/contact/