P H.

I tried to order yarn online, but the system would not accept my address. I called the help number and a nice person assisted me with placing an order. He verified that everything was in-stock and updated my account information, including deleting an old address and updating to my current address.
Then after a few days I received an order that only a part of the order was instock. Then I received an email saying they'd be delivering it in two parts. Then I received an email saying part 1 of my order was delivered to an old address in another town.
Then I called the help line and they told me my issue was accelerated to shipping who would email me in 3-5 days. After ending the call and checking online, I realized that the second half of my order was in KS, while I'm in OR, so I called back so they could contact Fedex and correct the address immediately. They told me that they could not do that, that an investigation has been started into my order and could not explain why they would not contact the shipper proactively re part 2. Until I asked where they are located and she said Panama which is why she cannot contact Fedex.
I previously ordered online for store pick-up, and received an alert my order was ready but, it was not ready until I came to the store and the clerk went back to cut the fabric.
Bad service through the online system.