P H.

I had booked flight tickets from Bengaluru (India) to Edinburgh (UK) and return through lastminute.com and the airline was Indian Airlines. I travelled from Bengaluru to Edinburgh on 8th of November 2019 & my return ticket was booked for departure on 25 March 2020. Due to pandemic the airlines cancelled the flight of 25 March 2020. Then I had to book my own ticket to return to India. All along the lastminute.com said they will refund the unused ticket price. It's been more than 2 years now I did not get any refund. I called lastminute.com many times during this time and every time they promised they will refund it. But now when I checked my online account on lastminute.com they have changed the status to 'non-refundable'. Definitely I don't recommend them, unprofessional & most of the customer service agents had no clue what they are doing, just copy paste same text again & again.

Most worst customer care I have experienced in my life. If you make 100+ calls then you will be lucky if they answer your 3-4 calls out of 100+. Hollow promises which they can’t meet. Avoid this website for any ticket/Tour booking.