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Marie B.

Contributor Level

Total Points
86

1 Review by Marie

  • eTeacherHebrew

2/5/18

The lessons and teacher are great, but the aggressive mannerisms and rudeness of the call centre people made me not want to sign up with them for any more lessons.

I will find someone else to take lessons through locally.

Which is a shame for them because I was going to sign up for two more classes.

When I told them not to contact me by phone but only email, they refused and called me anyways. When I told them to stop sending me emails asking me for payments 4 months in advances for classes, they also ignored me and continued to send payment requests. When I asked this individual to NOT CONTACT me any more, he continued anyways asking for payment requests. When they called me this morning, after I had asked them not to, and the agent continued to speak to me in an aggressive and rude manner, he told me before hanging up on me, "You probably shouldn't learn hebrew anyways."

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eTeacher H. – eTeacherHebrew Rep

Shalom Marie,

First of all I would like to apologize on behalf of eTeacher Group for the unpleasant experience you had with our team of course advisers and customer care representatives.
As a Call-Center based operation, we are aware of the misunderstandings that can occur once one of our student requests to communicate solely via email correspondence.

Nevertheless I understand your frustration from the interaction you had with us and I can assure you that your issue is being checked thoroughly by us in order to avoid future misunderstandings.

As you could probably see from the many other positive reviews written in this website and in many others, it is highly irregular that such an unfortunate experience like the one you had arise, and therefore I would like to try and see if there's anything in our ability to do in order to correct the negative impression that was created. It is a shame that the overall positive impressions on your learning process with us, the teachers and the syllabus would be tainted, and even though it is difficult to correct first impressions, we in eTeacher would like to give it our best shot.

Please contact me personally at michael.jacobs@eteachergroup.com and I assure you that I will dedicate my undivided attention to your matter.

Sincerely,
Michael Jacobs
Head of Online Customer Relations
ETeacher Group

Marie Has Earned 6 Votes

Marie B.'s review of eTeacherHebrew earned 6 Very Helpful votes

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