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Pete W.

1 Level 1 Contributor
  • 4 Reviews
  • 23 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Home & Garden

Member since December 2016

  • Reviews

    4

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    331

Review Distribution

4 Reviews by Pete

2/19/21

Chat does not function. Calling them results in hold times of an hour. He couldnt figure it out an escalated me to a higher level person. On hold 2 hours for this person. You cannot make this up

HORRIBLE

Tip for consumers:
Use Turbo Tax. It could not possibly be worse on service.
I am 62 years old and this is the longest I have ever stayed on hold. Two hours and 50 minutes so far. and still no person

Products used:
Deluxe

Service
Value
Quality
6/3/20

Update - I got a call from a supervisor and actually felt badly for them. They are overwhelmed and some workers in the plants won't come to work until the government stops paying them to stay home. They have had an explosion in orders at the same time workers came to work at a lower rate. The web site is outdated because the web guys were pitching I dealing with the order chaos. It is better now and they have accurately updated their web site.

Original review
They are 100% incapable of doing anything during Covid. They do not answer phones. They have one person in chat total. And the web site says something about express free shipping in two to three days. I just finally heard about my order. It will be more than two months for any of it to ship. The web site is 100% misleading- go elsewhere unless you are very patient. Product is great from my previous pre corona orders but now they are essential closed

* Polywood Furniture attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

GMX
12/13/16

Love that I have an easy email address and no issues whatsoever in 5 years

12/13/16

Never issues

Pete Has Earned 23 Votes

Pete W.'s review of H&R Block earned 4 Very Helpful votes

Pete W.'s review of Polywood Furniture earned 18 Very Helpful votes

Pete W.'s review of GMX earned a Very Helpful vote

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