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pete t.

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Total Points
80

1 Review by pete

  • Pottery Barn Kids

6/13/19

I bought a dresser/changing table for my baby from pottery barn kids. I put the order in over 8 months ago. When I purchased the dresser, they said that it would take 2 months to fulfill the order. That was perfect because it synced up with the time my son would be born. As soon as the two months was up, I did not receive my dresser, I look at the status of my order and it turns out it is pushed back 2 more weeks. Fine. 2 weeks later its pushed back another month. Okay. The month rolls by and it says another two week. This cycle goes on over the next 8 months and still no table!
I gave them a call 5 weeks ago (7 months later) to figure out where my dresser is and what is the hold up. The woman tells me that they are waiting for the manufacturer to fulfill the order and as soon as its done they will ship it out. If they can't fulfill the order because they don't have the product, I would call that SOLD OUT. Don't just take my money, give me numerous dates of delivery, and keep pushing it back, and just call that a "backorder". You don't have it. Its sold out. Apparently they're waiting for Jesus himself to rise back up and make this freaking dresser.

When I confronted customer service, she said she would send me emails regarding my order, when there is movement, and notes about our call and all this other great stuff. I haven't received one thing.
Honestly one of the absolute worst companies I've ever had to deal with. If you don't have a product, CALL IT SOLD OUT! Don't just steal your customers money and not deliver, then blame it on the manufacturer.

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