Pete S.

We have a home for sale along the Mississippi Gulf Coast. It is a very nice, newer home with 2800 square feet with high quality finishes that sits on a lot that is a little more than an acre in size and includes a large in-ground pool, very nice custom deck overlooking it, and a variety of other high-value amenities.

Zillow's Zestimate is presently showing the value of our home as being nearly $55,000 below our asking price and almost $70,000 below appraised value (we just had the home apprasied in order to be sure that we were asking a reasonable price for it). On top of this, many of the details that are incorporated into the Zestimate are wrong and even when our realtor corrects them, they are almost immediately overwritten by this inaccurate data. On top of this, while I was able to add a comment about the appraisal, now when I attempt to edit this comment, I am taken to a home that is for sale in Massachusetts when I attempt to access the link.

I've exchanged several emails with Zillow and their approach is that they simply don't care. I've explained how this inaccurate estimate is impacting us, identified to them that other on-line sources are much closer in their estimation of value, and even provided them with details of the appraisal - their response - tough #&@?. They have proven themselves to be arrogant and uncarring and with an overall approval rating of about 55%, I now know why.

Ultimately, a complete disregard for customer concerns will wind up negatively impacting their business.