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peter W.

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Experience: Home & Garden

Member since November 2020

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1 Review by peter


I cannot tell you how disappointed we have been with AJ Madison. We ordered over $9,000 in appliances, including an LG dryer in August and the appliances were shipped to us in September. Because we were remodeling our home, the dryer was stored in our secure garage in its original packing and was not installed until the first week of November. As soon as the unit was plugged in it made a loud grinding noise and did not heat. We contacted the AJ Madison service department to reject the unit and have them ship us a new one, but they refused to do so. Instead, they referred us to LG to make a warranty claim. We waited nearly three weeks for an LG repair person to come to the house and inspect the unit. He determined that the mounting bracket on the motor was broken and that the heating element was detached from its base and was damaged. He said that the damage most likely occurred while the unit was in transit... he ordered parts and we are still waiting to get it running.
The next time I will buy my appliances from Home Depot or Lowes because they stand behind the products they sell. I will never do business with AJ Madison again!
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