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In order for a site to sell vintage items in this case pottery the person describing the item must not leave out important facts... that are important to buyers... then to debate a customer service agent. Is not only unprofessional it results in lost customers. I will stick to ebay where they back up both the buyer and seller. Right now EBTHIS an amateur...
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Dear customer,
Thanks for your feedback, but sorry for the services you meet.
In order to improve our service and the description of items, would you please tell us the sku# for better checking?
And it is appreciate that you could have some suggestions on our website.
Thanks for your encouragement and support.
Have a nice day.