I had some excellent service from Perfect watches, my first watch, a Rolex, came it did not work, I e-mailed they said send it back which I did, then received a nice new perfect watch. Since then, I've bought myself a Jaeger LeCoultre, perfect, my wife a Cartier and a Rolex and have just received the most amazing Patek Philippe complicated watch, it's so perfect I'm scared to wear it. All 5 watches a fantastic. I would definitely recommend them. I've e-mailed them many times with questions and have always received an answer.