Peter S.

Avoid this company, they are one of the worst I have ever dealt with!
Sept 23rd -Ordered
Delivery confirmed for Oct 23rd
Oct 22nd, - told delayed in shipping, new date Nov 6th, offered £25 compensation, (not received)
Oct 27th -reconfirmed Nov 6th delivery and compensation top be credited (still nothing received)
Nov 4th - delayed again for at least 10 days.
Nov 5th - told to expect delivery Nov 23rd
Nov 17th - I tried to get an update, took me 50 phone calls (never answered), 7 live chat sessions before I got an email saying I would be called by Alex Cooper later in the day. They never called me just sent emails saying can they help?
Eventually received an email stating Everything is on track for the 23rd
Nov 19th - told delivery will be Nov 30th, after multiple emails get a reply - Yes its clarified, and is being sent tomorrow for delivery Monday Nov 23rd.
Nov 20th - Yes leaving today as agreed.
Nov 23rd - given tel number of courier, call them, they say NO, definitely no delivery for me! Eventually after multple emails and calls to courier company, they confrim delivery Nov 24th.
Nov - 24th - courier arrives, box is damaged, open it completely different quad to what I ordered, smaller, cheap and nasty and both rear mudguards broken.
They agree wrong bike sent.
Nov 25th - I can wait till next batch, or keep the one sent, or have full refund.
Nov 26 - tell them I want full refund and them to collect bike. They agree.
Nov 30th - I give them 2 dates to collect, they reply will check and arrange.
Dec 2nd - nothing, so i email again, still nothing...