My wife had to head out on a business trip, so the kids and I decided to surprise her with a bouquet of flowers to her hotel in Maryland. I wanted to be sure that the order would arrive the same day, so I called it in and spoke to a representative. The representative assured me it would be left at the concierge desk and delivered upon her arrival. Needless to say, it wasn't delivered until the next day. Several calls to the customer service department, and they could CARE LESS! I WILL NEVER USE THIS SERVICE AGAIN! NOT TO BE TRUSTED! BUYER BEWARE!