Update 30.03.2020:
The customer support answered right after I published this review here and said that the server would be working again. This is fortunately true, but the server was down last week when I checked for the last time.
I hope they can offer me a partial refund at least.______________
I ordered a cccam line for one year. Since a week, it has stopped working.
The logs are saying that the server is not responding. There are no DNS records published for it.
I've already contacted the customer support six times but with no response so far.
I hope they will get in contact soon otherwise I can't recommend this provider.