I posted a simple question from their member portal and received a reply from Simone with a link back to a department it should have gone it. I replied asking for more information and received and answer from Thomas asking for more details. I them communicated 4 more times to a total of 6 different representatives before receiving zero answers. I them called and spoke to a floor supervisor who could not help because she is not from the email department. I am glad that I proved to be so entertaining to the email division off this serviceless company.