Peter P.

Once but never again. Booked through Hotwire hotel for my family in Olathe (KS). Hotwire sent me a confirmation. On arrival it seemed that the room was reserved. But a week later my creditcard was charged by the hotel for around $ 600, claiming they never received any money from Hotwire. Called Hotwire customer service but the lady (from India?) was not able to speak proper English let alone solve the problem. Now mailed Hotwire several times but never received an answer. So now I paid the room twice for $ 600. Hotwire never never never again. You can book your trip anywhere but take my advice: DO NOT USE HOTWIRE!