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Peter L.

Maryland, United States

Contributor Level

Total Points
80

1 Review by Peter

  • Sharper Image

1/15/21

I ordered a car cushion with massager and heat on December 18. A shipping label and tracking number came on December 23and as of January 15 still no package. I sent a email and received no response. I have talked to a customer service agent 4 different times with a 45-60 minute wait each time. Two people told me it was in stock and one agent told me they will send a email to Fed Ex to see what happen and within 3-5 days either they will have Fed Ex expedite the order or they will send another one\and I will receive the package in the 3-5 day window of course neither one happened. I called back and they told me it just came back in stock after two other agents previously told me it was in stock. Now it will be at least another 4 days to investigate the situation. After 4 days I still haven't heard anything. Not surprised. After almost a month later and I still can't get a answer on where the the package is or when I will get it. A good company would have just sent a another car cushion out.
Dont; waster your time or money on Sharper Image

Tip for consumers:
Beware when dealing with this company

Products used:
Never received it

Service
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Returns

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