I used Upwork for the first and it was the last time. Their freelancer delivered not functional website, I asked for a full refund, they said I need to ask freelancer. When I contact him for refund, he blocked me. I contacted Upwork again, sent them all necessary information about the work I was promised and what I recived, all messages... and after several emails they said that they just connect freelancers and clients and they cant do anything about my case. I lost my money and received very very poor website.