Peter K.

Complete SHAMBLES.

Willing to take you money, or in this case, the money from my OAP mother, but when it comes to trying to resolve THIER mistakes they have no time whatsoever.

Context:

65 year old woman, moved into a new property, requiring a bed, ordered will in advance and paid for immediately.

They messed up taking the email address down and cancelled the order as someone replied back stating they did not order the bed, instead of CALLING the customer and confirming the right email address, bearing in mind that the delivery address was correct and it was PAID FOR IN FULL. So she had chase them to rectify this situation and organise another delivery, which happened to be the day she moved in, the delivery driver turns up and only has the base, no mattress or headboard!

Spent an hour or so on the phone to someone called Mike who was allegedly the senior manager!

They admitted that it was their fault, the order was only partially re entered! They WOULD NOT ORGANISE NEXT DAY DELIVERY, stating that they are contractually obligated to use one company only (total rubbish!), so had to organise a temporary bed until Monday when they promised delivery.

On Monday no delivery, called up the delivery company and was advised that no order was received from Beds.co.uk so nothing was out for delivery! Called their Customer (lack of) Service and spent another amount of time trying to find out the real reason as to why the bed was not being delivered, it turned out that this Mike had not even put the order through!

Cancelled on the spot and had to organise at great cost a man with a van on a Bank Holiday Monday to drive around Taunton picking up items from various shops so that she could have a decent bed to sleep on.

This is totally disgusting service from this company, my advice is, NEVER USE THEM.

I have been calling every day since to get an explanation from them as to why this has happened, and to this date, NOT ONE PERSON HAS TAKEN THE RESPONSIBILITY to call me back and explain why my elderly mother had no delivery and had to sleep on a temporary bed because of THIER MISTAKES.

DO NOT BUY - DO NOT CALL - DO NOT WASTE YOUR TIME