Peter K.

Reservations.com is a total fraud. First they get you on the phone by advertising (on Google Ad - their accomplice) as the "official site" for the hotel. When they answer the phone they ask which property you're calling about as if they are with the hotel chain you think you're calling. Then they take you though the booking process and take payment. Give you a confirmation code and the call ends. I my case I was in New York City. I wen tot he hotel and was told they had no reservation in my name and had been completely booked since before I booked my stay. Fortunately I still had the number I called in my cell phone's memory. I called the number expecting to talk to the hotel chain's reservation staff. I determined that it wasn't the chain it was this fraudulent service - Reservations.com. This began my odyssey of outrageous treatment and four hours of repeated calls after being put on hold for 30 minutes, having them hang-up, and promises of return phone calls. All the while being stuck standing around in Times Square. I was finally told that they could only offer me a room but that I would have to pay substantially more for the room. I had already looked into rooms and the lowest price I found was $996. That was simply not going to happen. I'll not bore you with further details. At 12:30 AM I gave up and took a train to Stamford Connecticut and got a room there. I cannot stress enough what a complete fraud this service is. They should be both avoided by all trying to book a hotel and prosecuted for their obviously fraudulent activities. Last word of advice - be very careful when booking or calling what you thinking is a hotel from an internet source. They are very slick in their misrepresentation online. It's almost impossible to tell they are a fraud.