peter k.

Horrible... Prepare for a plan B. I ordered a wedding dress for our engagement photo shoot and requested it be delivered by a specific time frame. Sent multiple messages throughout the one month or so process and was assured every time that the dress would be finished and would arrive on time.

The week before the photo shoot I contacted Alex and once again he assured me the dress will be complete and delivered.

Then the week of, since I still haven't heard of any shipping notifications I contacted Alex at June Bridals again. He replied back a couple of days later and said that the dress will not be finished on time. After I sent a lengthy email, he replied back A DAY later and told me that the dress was finished last night and that he can still send it. However, delivery would not be guaranteed since it was coming from China. He also offered a full refund. I requested that they send the dress right away and try to deliver it by the day before the photo shoot (Saturday). The original date that I requested was Thursday, in case something crappy like this happened. I also told him that if dress did not arrive by Friday, then I would like for him to honor his full refund and I would simply just return the dress back to China, paid for by June Bridals. He replied another day later (Wednesday) and told me that he had issued the full refund because he did not want to take chances with DHL and incur return shipping costs. Wow. How selfish are they that they cannot take a risk to make things right for the customer.

So it's the week of the photo shoot and only a couple of days left till the photo shoot and they left us out to dry. Without any warning PRIOR to my emails (let's not forget that I was always the one that had to email customer service to get an update on my order), we were without a dress option for the photo shoot.

There must be horrible communication and they must be working their workers in horrible conditions as Alex's excuse was that the worker got sick from working long hours. That honestly sounds horrible. Stay away from June Bridals, they are unreliable, dishonest and unprofessional. Luckily, we were able to find a replacement from BHLDN but others may not be so lucky. What if this was for our wedding? And this was my only wedding dress? Save yourself the trouble and the headache and shop somewhere else.