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PETER J.

Contributor Level

Total Points
81

1 Review by PETER

  • Justfly.com

1/9/19

PROMISED TO LET ME KNOW THE NEW ROUTE WITHIN 72 HOURS. THEY DID NOT. WHEN I RANG THEY STILL HAD NO ANSWER. WHEN I ASKED TO CANCEL THEY TOLD ME I HAD TO WAIT ANOTHER 3 DAYS BEFORE THEY WOULD CONFIRM I COULD CANCEL... AND THEN WAIT 2 MONTHS TO GET MY REFUND CREDITED TO MY ACCOUNT. IN 15 YEARS OF TRANSATLANTIC FLIGHTS I HAVE NEVER HAD SUCH POOR CUSTOMER SERVICE OR "COULDN'T REALLY CARE" ATTITUDE.

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Sarah C. – Justfly.com Rep

Hi Peter,

Thank you for your review. We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.

As per checking the remarks on file, we are able to see a request was made to receive a waive to process a full refund due to this major schedule change. Once refund is processed, someone will be in contact with you to advise you all is complete.

We apologize for this delay and inconvenience.

Kind wishes,
JustFly Team

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