- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Good service, great price!
Months ago returned a pair of shoes for a larger size, still waiting. I folloed there directions and they list my case as closed. I keep writing and asking for exchange with no results. Can't reach a human and no number can be found for personal contact. I wasted more time and money for return shipping than the product cost. Horrible customer service!
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16732165 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Dear Customer,
After checking, the replacement shoes was sent out in Oct. And we had noted you regards of the return-replace in ticketId=16384647.
And please do not worry we will still follow up your replacement shipment.
We had conducted ticketId=16732165 in our ticket center and provide a solution for all your problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Peter H.'s review of LightInTheBox earned 2 Very Helpful votes
Peter hasn’t received any thanks yous.
Peter doesn’t have any fans yet.
Empty.
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We are happy to hear that you were able to take advantage of our everyday low prices.
We look forward to serving you again soon. Have a wonderful weekend.