I ordered a custom set of hearing protection. They were supposed to cut through background noise at work and protect my hearing on the gun range. I emailed customer service when I received the product (I interpreted the instructions incorrectly), and it took a week to get a reply.
I was told to ship them back and they would reprogram the devices. I got them back and one does not work at all now.
I called customer service and was told I'd get a call from the "expert", but apparently customer service doesn't have the same sense of urgency that I do.
Please save yourself $$$ and frustration and stay away from SportEar products.