Peter G.’s Reviews of LightInTheBox & more

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Wholesale Clothing

6/7/17

The site is in your own language,
No where it says that it should take 40 days delivery.
They say 10 days on the site but then when it have taken 20 days they say it should arrive in 30 more days.
I would recomend Ali Express, and not this fake fraud site.
My kid have been running to the mailbox every day sinse we ordered, and will probably be running a month more.

Tip for consumers:
Use Ali Express. its a serios site and have never had any problem with it.

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LITB S. – LightInTheBox Rep Over a year old

Dear Customer,

The supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15576520

Please note because the shipping method you chose for this order was Super Saver Shipping(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.

Your order was shipped out via airmail on 2017-05-25 with the reference number 42981012726. So you shall receive the order before [2017-06-22], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.

Sincerely,
Sasha
LightInTheBox Customer Service