When I first emailed Ensemble Media they were very nice but I guess that was all just a front.
I noticed that when I asked for their ABN they were very hesitant and said that people could leave them bad reviews if they had their ABN, that's a bit strange as you can leave reviews for any business, it turns out they do not have a valid ABN when I searched their name on ASIC.
4 weeks went by and the logo designs and website designs I were provided were very amateurish, as if they grabbed a template and just changed a few pictures and colors.
I decided I had given Ensemble Media enough time and was well within the 30 day time frame that they have mentioned on their terms & conditions for a refund.
When I asked for a refund Ensemble Media said no, made up a lot of excuses.
I just decided to cut my losses and leave, just beware of this mob as they will take your money and not deliver, stay away from ensemblemedia.com.au