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peter e.

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Experience: Autos & Vehicles

Member since August 2019

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1 Review by peter

8/22/19
Bought Spyder brand headlights for a 2007 Jeep Grand Cherokee--CARiD priced them at discounted total of $114 and change, delivered to CO. I asked the saleswoman specifically, "Do they include all bulbs?" YES, she said, and both that fact, and the brand "Spyder" was expressed in the order confirmation email they sent. So my package arrived, in a box logoed as "AKKON". That brand is the cheapest Amazon offering, at $88 a pair, including all bulbs and free shipping. My set omitted four main bulbs (2 x 9005; and 2 x 9006). I called CARiD, and got a lot of runaround, including emailed request for photos, VIN #, etc. I have provided all of that; really feel ripped off! No adjustment yet, and to make things worse, I fully installed these, mooching the old bulbs from the worn out lamps--before discovering that the AKKON logo printed on the shipping box is in fact the cheapest headlight in any known market.
caridc
Carid C. – CARiD Rep
Dear Peter, we are sorry for the situation with the headlights and inconveniences caused.

We sincerely want to fix this issue and make things right for you.

I kindly ask you to email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further. I will do my best to facilitate the resolution. I will check if the bulbs can be shipped out as well as offer additional compensation due to the inconveniences caused.

I look forward to your answer!

Sincerely, Voice Of Client at CARiD.com

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