Peter D.

The first time I ordered something from Menards for a project I ordered 300 retaining wall blocks online. They called and e-mailed a delivery date. I drove 2 hours to the site and they never showed, NO CALL NO SHOW, NOTHING, I sat there all day.

I finally called that night and they gave some bull story and tried to reschedule next week. I asked for some kind of discount for the inconvenience, like free delivery ($120) they gave nothing, did nothing, not even a sorry for the inconvenience!. So I cancelled the order and never used Menards again.

HOME DEPOT AND LOWES, pay a little extra for the service- it's worth it. Worst construction store I have ever gone to. I am a professional contractor and a master carpenter for over 20 years and have never experienced something like that, EVER.

Absolutely zero customer service. Just wow. Zero stars if I could.