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1 Review by peter

Sears PartsDirect

Sears PartsDirect


l have a craftsman 42" riding mower. Called for new blades. l was a bit put out because the woman was quick. l gave her the model and serial number. l was angry when l received the wrong blades after giving her specific info. l called and got another girl who not only could'nt help me saying the system was down she promptly hung up on me. The next call to a nice young guy name was Tyler. He saw what the correct blade should be. However, he didn't know whether they carried the blades or they would have to be made. This was getting from bad to worse. He said he would have to contact the manufacturer. I asked if he couldn't call. He said only by email. REALLY? l would have to wait for 24 at the most 48 hours and then l would get an email. If you think l was totally unconvinced your right. He told me they can't call. Only email. l knew when l hung up l wouldn't hear back. l never heard back. A week later l called and got a woman and she didn't even remembered information that l had given her previously in the conversation. A mistake, a lazy employee can be understood. The comedy errors and how l have been treated is absurd and needs to be known by all. I have a mower up in the air on a lift for almost 2 weeks. an acre of ground with grass up around my waist. Sears parts direct has my money and l have nothing but frustration. l feel as though l have been ripped off. Where do l go from here.Caveat Emptor!! Buyer beware.

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