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Peter C.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since March 2019

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1 Review by Peter

Found this site and selected an unlock advertised as From £14.99, went through the process and payment came to £17.99 which I was happy with.
THEN received an email advising that this was only 50% of the cost, and had to make an ADDITIONAL £19.40 payment in order to complete the order. Having checked there was no previous page during the transaction that advised that there would be TWO payments.
I will be requesting a refund for the second part of the payment as this would be termed as misselling.
The code has arrived albeit after 21 hours when advertised as delivered between 4-12 hours and works but not happy that I have had to pay £37.39 when I believe the original price totalled £17.99.

I Disagree with your response, as I have screenshots taken at the time of purchase which DO NOT state it's a part payment. You have Now updated your website so it does show this is a part payment.

BUT a the time I purchased this was not the case, hence Mis selling. My complaint has now been escalated to the Which Legal team as mentioned in my email correspondence to your selves.

Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Peter Has Earned 3 Votes

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After first payment of 25 had to make second payment of 20


need to be clearer on charges.. small print should be a LOT bigger regarding the TWO payments you...