Peter B.’s Reviews of AMOMA.com & more

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“Booking cancelled without my knowledge”

1/20/17

I booked a hotel in Glasgow before Christmas. During the two weeks prior to my stay, i received a number of e-mails/texts telling me how much my visit was anticipated. Whether these were generated by the hotel or Amoma, i can't remember. Anyway when I arrived, I was told my booking had been cancelled. The hotel (Mercure) was extremely unhelpful and simply told me to contact Amoma. I of course did so but have still received no explanation after more than a month. Won't be using them again!

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AMOMAcom C. – AMOMA.com Rep Over a year old

Hi Peter B.,

We are sorry to hear about the issues at your hotel! In case the hotel decides not to provide the room booked and confirmed through our site without our knowledge, we’d appreciate you reaching out to us so we can assist you as soon as possible.

Please bear in mind that we – as a booking platform – work independently of the hotel, nevertheless we want the hotels to offer you the best service.
Kindly note that we have processed the full reimbursement for your past booking with us.

Your Customer Support Team