Member since October 2015
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Here's my experience of this company.
Website looks very slick and goods are very well priced.
Ordered a hiking water filter (Katadyn Vario) which the website indicated was 'in stock'.
Two days later received an email stating that the item was out of stock but that it had been ordered and would arrive in ten working days. I used their ticket system to ask them where the item was being sourced from and which courier they would be using. No reply.
Their website still showed the item as 'in stock'.
Left another message asking if the item could be cancelled. No reply.
Rang customer contact number, got answer phone message, left comment. No reply.
Waited the ten working days - no item turned up.
Left another message on the ticket system. No reply.
Opened up a PayPal dispute and left message for them. No Reply.
Left another PayPal message indicating I would make a claim if they did not respond. No Reply.
Made PayPal claim, providing all the details above. PayPal waited seven days for company to respond to claim. No Reply.
PayPal refunded money.
This company is a scam and should be shut down.
Peter Has Earned 5 Votes
Peter B.'s review
of TheFridgeFilterShop earned 5 Very Helpful votes
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