Highly automated, you rarely need to speak with them and they will deliver. Consolidation services are amazing. They provide you with photo documentation of the whole process. They also work pretty fast.
Shipping rates are excellent, not sure what they had to do to get such rates from dpd:)
Been customer for many years, shopping is always smooth just don't recommend anything more complicated, such as personal shopper. The staff is not exactly the brightness stars in the universe and communication is lacking. But overall very positive experience, keep it up.