Pete O.

There was a time when dealing with this company was a pleasure. Not any more. The changes to their procedures, without any form of consultation or advice, have been appalling. Why should holiday makers have to pay anything up to 12% more than the advertised price? Why should I have payments into my account reduced by 3%? Why, in this time of virtually instant money transfers, should I have to wait up to a week to receive payments? Why is their customer support so excruciatingly poor? Why did I pay what I thought was a one off annual subscription of almost £300? Why won't I be paying it again?... Because this company is money grabbing, unethical, dishonest and exploitative.
I could go on... and on... and on...

As a property owner I have been advertising our property on what was formerly known as Holiday Rentals since 2006. Brilliant. No fuss. You simply contacted the holiday maker and got on with it. Along came HomeAway. I can only describe it now as a shambles. The "dashboard", through which we communicate is a minefield and they have introduced a "service charge" payable by the guest on top of our advertised rates. For us to advertise at one rate and for HomeAway to charge a significant increase is immoral, unethical and money grabbing. They then have the brass neck to charge the property owner a fee for money transactions paid by the guest. All of this without any consultation or warning. I have spent a long time talking to their "customer support" which has been a total waste of time. Answers to questions, when you can understand them, are scripted, they are not allowed to say where they are based and no access is allowed to any form of manager. I'm hoping to find an alternative website but in any event will not be renewing my near £300 fee with these scammers.