Pete m.

I have been with T Mobile, only for 3.5 weeks, and total incompetence with setting up my account.
T Mobile sent me a pin number that is not associated with my telephone number. The pin number was sent by text message based on my telephone number.
I tried, on and off, for eight days and several hours to download the two specific T mobile apps and the McAfee app specifically designed for T Mobile customers.
I received the same error message " the email is not assigned to this telephone number."
Six days ago, I sent the developer, of the McAfee app for T Mobile, an email. NO RESPONSE so far.
The T mobile store, three weeks ago, assigned my account to someone else because the clerk was not paying attention to the computer screen when entering a new customer into the system.
It took 4 days to clear up all the problems but now original or new problems are occuring.
I called to day to get support. Covid or not, I was on hold for thirty minutes then T Mobile disconnected the call.
I called back 5 minutes and the call was disconnected again, three times
When I finally got through all I was told my pin number was not valid for my telephone number.
Remember, when the store screwed up the accounts, the store did not send a new pin number so I cant get service without a pin number nor can I install three important Apps from T Mobile.
Oh how these millennials are so computer proficient!

Was changing to Boost Mobile from a crappy competitor BUT both are horrendous!
Wanted to purchase the new LG Stylo 6 and Boost offered coupons and a discount BUT.
When it came to the final transaction AKA payment Boost MObile sent instant notification that an error occurred because my credit card company rejected the transaction BUT I should try another credit card.
I did and same error occurred on the second credit card.
I contacted both credit card companies and one card company has no record of any transaction and the FIRST credit card used showed an approved transaction.
I contacted Boost Mobile and learned The Notification was FAKE. Boost Mobile cancelled the sale (supposedly) was told it takes 3 to 5 days for a credit card transaction occur but both credit card companies diisagreed with that statement.
Boost Mobie rejected the Memorial 2020 20% discount so that was the cancellation.
After to talking with four people at Boost Mobile, the old run you ragged with transfer routine, something is wrong with the internal sale plan or Boost Mobile wants to keep that 20% on this smartphone!
I would file complaints and still might BUT to continue business with Boost Mobile would be insane!

Keeps telling go to new site evei when I go to new site.
Videos are slower than 34kb while speed tests shows my D/L speed is 25 Mb
Takes over 10 minutes to watch 1 minute!