Pete K.

Great, clean looking, easy to use website. I ordered a non-stick pan set and a stainless flatware set. The flatware set was on sale for $35. Order arrived in the time they stated. Even though the flatware were individually wrapped, most of the pieces had surface scratches - so I submitted a complaint via their website. A customer service rep responded within a day or so and said they would credit me for the flatware set. They gave me back the full amount and I was able to keep and use the set since the blemishes were minor. Good way to gain a customer for life.

Horrible. If they had to rely on web alone, they would be out of business by now. If you order multiple sale items online, they are shipped out from various stores. The workers at the stores obviously don't give a sh&t about these orders - the packaging and labeling is terrible and each package is different. Their phone and online customer service is slow and stupid. Again, every person I dealt with seemed like they were annoyed and could not care less about helping me with my problem. The rewards program is a joke too. Don't bother.