Filled out the alert on my phone and they take my money but don't move me to the next step on their page. Called for help and they said they would have someone call me monday (its Saturday). Asked if they could still put out the alert for my dog and they said no, again give them 24 to 48 hours. Such a terrible site they need to be removed. Spent more time trying to fix this site then looking for my dog. Left messages and noone called me back. Did get a refund but never got a call back from them after emails and messages. DONT BOTHER! They dont care about your animal they care about the money!