Pequita M.

I've been a consumer of Choice warranty for more than two years. The compressor on my stainless steel LG French door refrigerator went out! Choice warranty informed me that they would not repair it but replace it. They offered me $730. There is no way you can replace that type of refrigerator for $730. After multiple attempts of trying to contact my so-called case manager (while having no refrigerator) 6 days later I was able to talk with my case manager and she agreed to give me $1199 towards the purchase of a new refrigerator, I was not happy but figured that would be the best I could do! So, I immediately went out shopping to purchase a new refrigerator comparable to what I had, which cost me $2600. I found the best deal at NFM (6 months no interest)! I continued to wait for my $1199 reimbursement check. 3 weeks later I contacted Choice for status on my check, I left multiple VMs for my case manager no call back(terrible service). I called back to the claim center the said I should Be receiving a Lowe's gift card in a few days. I said, I don't want no Lowe's card, I've already purchased my refrigerator and I need to have a reimbursement check! And once again I was referred to my so-called case manager, seven days later I still not have received a call back. I called back in and spoke to another caseworker who pretty much said she can't do anything to help me and she would have the manager Anthony call me! I still have not received a call back from Anthony or Shante my case manager or anybody from choice. What the hell am I gonna do with a $1198 gift card to Lowe's when I have a $2600 refrigerator that I need to pay off! This is some BS and I am super pissed! This is the worst warranty company I've ever worked with who in the hell gives you a gift card without confirming its ok first! It would be nice if someone would contact me! Be careful if you're a customer if Choice warranty and there say there'll replace your appliance!