Penny S.

I wish I had seen these reviews prior to purchasing a wig. The wig was very different to the product I required. The website advertised a money back guarantee. I contacted the company the day I received the product and asked to return the wig. Despite 20+ emails, I was completely unable to communicate my concerns and the company refused to acknowledge their money back guarantee and would not provide a return address.
I opened a PayPal dispute and it was assessed that I was eligible for a full refund, however Howig did not acknowledge the receipt of the returned wig and PayPal closed the case prematurely.
I then reopened the case and have now accepted a partial refund as after 5 months of trying to access the full refund, I have run out of energy to continue the dispute claim.

I feel Howig is a dishonest and unethical company that does not honour the terms that it advertises. I would completely avoid any dealings with them.