Long time customer, first time reviewer. I've had very few customer service dealings with Amazon, primarily because their service is so good! Occasionally I have had to return something and thought I'd share my most recent interaction. First, everything was easy and online. Didn't have to call for an RMA number, just pulled up the order, clicked return, answered a couple questions and ta-da - return label generated. Secondly, the return was processed lightening fast! My credit card was reimbursed within 3 business days. If that's not easy I don't know what is. Other companies who say customer experience is top priority should take a lesson from Amazon.