I recently ordered a pair of women's pants from Appleseed's in size 18. They sent me the item in size 10. I returned the item checking the appropriate code for their mistake, They deducted the return shipping ($9.99) from my refund, although they had shipped me the wrong item. I called customer service and with great difficulty reached a human being, called Becky. After checking supposedly with the returns department. She said that Appleseed's had determined that they were not at fault. After arguing back and forth, with Becky just repeating the same sentence over and over, I told her that they had lost a long-time customer. I urge everyone not to buy from Appleseed's. They do not honor their mistakes.