The order took them 30+ days after spending more for the VIP delivery to expedite. They refused to communicate just sent 2 times a generic script signed by an AMY. No tracking provided until the last minute and that just showed me how they made a lable and didnt take it to the post office for an extra 2 weeks. Worst part its supposed to be a bobble head. Guess what its not the head doesnt move at all, the doll is cheaper then a barbie at the dollar store and the face looks nothing like my dad! They dont care either - they refuse to call or email you back. They dont refund or redo like they advertise. Horrible company - Horrible people. What a disgrace.