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I ordered from Boston Proper for the first time recently. I ordered a summer top, formal sweater, a business-casual sweater, a "reversible" sweater, and a pair of pants. I order xs or s from Venus, and Boston Proper has a similar size chart. When I unpacked my order, I was immediately disappointed in the quality of the fabrics. One sweater had a white collar and tail that felt and looked like a paper towel. The fits of all were frumpy (models must pin theirs in back), and each item was either way too big or tight. The "reversible " sweater was just a lie. It has a sewn in tag in the back that cannot be removed and fits like an obviously backward sweater when reversed. The pants were see-through too. Worst part of my experience, when I went to return all but the one shirt that worked (btw, they make returns a hurdle), half of my purchases are nonrefundable and not eligible for exchange, because they were on sale. "You pay for what you get" does not apply at Boston Proper! I lost 300$
Tip for consumers:
1 tank top. 3 sweaters and a pair of pants were also ordered but unwearable. One sweater was described and advertised as reversible but is impossible to reverse and just a lie. I cant wear it as it said I could and purchased it for. Nonrefundable and wont exchange because 15 percent off on sale. Other items feel and look like paper towels. Pants see-through. I figured good quality is the reason for higher prices but it is just a rip-off. I lost 300 dollars and have one cheapish tank top to show
Products used:
1 tank top. 3 sweaters and a pair of pants were also ordered but unwearable. One sweater was described and advertised as reversible but is impossible to reverse and just a lie. I cant wear it as it said I could and purchased it for. Nonrefundable and wont exchange because 15 percent off on sale. Other items feel and look like paper towels. Pants see-through. I figured good quality is the reason for higher prices but it is just a rip-off. I lost 300 dollars and have one cheapish tank top to show for it. Customer service was rude and not helpful. I do a lot of online shopping...this was the worst quality, prices, shipping/return experience, and poorest customer service I have seen.
Penny C.'s review of Boston Proper earned 6 Very Helpful votes
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The styles and materials are passable. But the customer service is crappy. Took over 5 phone...
I ordered a dress on a Wednesday before 2 pm to wear to my granddaughters Christening on Sunday....
