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Penny A.

Contributor Level

Total Points
80

1 Review by Penny

  • Grubhub

5/17/19

We ordered from a local restaurant around 11:15... kept waiting on the order. Around 12:30 it wasnt here. We saw it had been delivered at 12:03... NOT to us, at our workplace. Then, the icing on the cake was customer service. I called customer service and was told, " the delivery person called multiple time, sent texts ( to our business line - NOT), and sent 2 emails (they did not). Then, when asked to speak to a supervisor, they hung up on me. No assistance in figuring out where our food went. NO refund. Nothing. I am out over 20.00 with no recourse or lunch... no way to leave comments on their social media... worse than poor customer service... same scripted answer.

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