Penne C.

I ordered 3 very expensive lounge chairs from this company 7 days ago. When I placed my order, their site said that the items would ship within 24 hours. 7 days later, their site says by chairs HAVE NOT SHIPPED.
I called their Customer service phone number and listed to their recording for over 30 minutes, waiting for a Customer Service Rep to answer... but all of a sudden I was sent to a voicemail that said "Leave a message and we will call you back within 24 hours" I left a message and called their number again. NO ANSWER AFTER 72 minutes listening to their recording. Then I found the corporate office phone number, called it and pressed "0" for the receptionist... and NO ANSWER. I called back many times and could not get any of their suggested departments to answer. All this happened on a Tuesday starting at 2:30pm and I did not stop trying to reach them until 4; 30pm. I will never order from this company again. Why are they in business if they cannot answer their phone. They should shut down their catalog.