Pei-ying L.

If I could give negative stars, I would love to do so. My partner and I been dealing with HOP2 for over 1 month now, and the problem is still NOT SOLVED. Due to COVID-19, we had to make cancellations accordingly and ask for a refund.

On average, it takes about 2 hrs to wait to talk to a customer service agent, which I mean I understand the long wait due to the current situation. But what I cannot stand is that they will promise you all sorts of things such as we will get back to in X days, you can call this DIRECT line to reach me... etc. BTW, ALL LIES. They give you fack emails that is not receivable and a phone number that is not a DIRECT line at all. It rings for 30 mins and then cut you off automatically. The email address turns out to be fake since we used 2 different email account to try to email "the agent," and Gmail kept sending us the "Address Not FOUND" response. Our tickets are canceled and the only thing we need from HOP2 is the refund. They keep coming back with "new departments" that they need to go through to deal with this issue. Trust us, for your mental and physical health, do not ever do business with them.

If I could give negative stars, I would love to do so. My partner and I been dealing with HOP2 for over 1 month now, and the problem is still NOT SOLVED. Due to COVID-19, we had to make cancellations accordingly and ask for a refund.

On average, it takes about 2 hrs to wait to talk to a customer service agent, which I mean I understand the long wait due to the current situation. But what I cannot stand is that they will promise you all sorts of things such as we will get back to in X days, you can call this DIRECT line to reach me... etc. BTW, ALL LIES. They give you fack emails that is not receivable and a phone number that is not a DIRECT line at all. It rings for 30 mins and then cut you off automatically. The email address turns out to be fake since we used 2 different email account to try to email "the agent," and Gmail kept sending us the "Address Not FOUND" response. Our tickets are canceled and the only thing we need from HOP2 is the refund. They keep coming back with "new departments" that they need to go through to deal with this issue. Trust us, for your mental and physical health, do not ever do business with them.