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Peggy R.

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Member since April 2018

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1 Review by Peggy

4/11/18
We had a horrible experience with Pan Oston. We ordered and paid over $43,000 in advance for cash register counters with a 4' conveyor belt. The quote stated 4'. Pan Oston provided us with pictures of register stations from which to choose depicting a 4' conveyor belt and even stated in writing that we would receive the identical stations with identical measurements as those pictured. Their salesperson stated, "As far as shape and measurements of the Lane and Cash Stand, the lane will be exactly what is pictured, just in your colors." After months of waiting and delays (that were not conveyed to us - we had to inquire), we received eight stations with a 2' belt. What utilitarian purpose does a 2' conveyor belt serve? When we brought this to the attention of Pan Oston and provided its senior management with the clear documentation, their response was, "Someone should have told you that the belt is 1 ½ - 2 shorter than the overall cabinet length." Ummmm, since when is 4' actually less than half of 4'??? And who exactly should have told us if not for Pan Oston? Very disappointed with the product and, more importantly, the way in which Pan Oston chooses to conduct business. You have been warned.

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