Peggy B.

Hi Peggy,

We're sorry you had this negative experience with our free trial. We try to make it as clear as possible both during the signup process and in your signup confirmation emails that you will be charged at the end of your trial, on the exact expiration date listed. We also understand that the lack of phone support can seem frustrating, but with a global audience and a global team, email is the most effective way for us to provide the quickest service to you.

Please reach out to us at billing@issuu.com to let us know what we could do to make these messages clearer. If there's a better way to communicate our policy, we'd be happy to apply changes to our trial messaging.