- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I am very disappointed with iHerb. I purchased some supplement a few days ago to be shipped with DHL and paid extra cost for the DHL.
Now I have received an email from DHL, on which I have pay again DHL cost in addition to duty/tax.
First and last time to order anything from iHerb.
Peg hasn’t received any votes.
Peg hasn’t received any thanks yous.
Peg doesn’t have any fans yet.
Peg isn’t following anybody yet.
Empty.
Dear Valued Customer,
We regret to hear of this. However, throughout the customer experience we are clear as possible regarding possible customs and duties charges depending on the country and carrier. Our shipping page for each country has those details, the cart, prior to proceeding to checkout, displays which shipping methods will likely charge customs and duties fees in BOLD orange letters, prior to proceeding to checkout, the cart summary on the right states customs and duties fees may be applied, and before confirming checkout the same message also appears.
Sadly, governments pass these laws which only hurt residents of the country. These laws, as you have experienced, only serve to prevent customers from shopping abroad and forcing them to buy domestically. We recommend voicing your concerns to the local authorities.
We wish you the best of health!